Problems opening PDF files using Web Folders

We've had reports from a few users who are unable to open PDF files from within their accounts through the Web Folders interface.  After some research we've found that this is a known problem with Web Folders for XP users who are also running Office 2007.  

Microsoft has released hot fix KB943337 that should resolves the problem for most users with webfolders (also known as webdav) and PDFs. You must request this hot fix as it is not part of their automatic update process. 

 

The link to the fix on the Microsoft site can be found here:

http://support.microsoft.com/kb/943337

When reading the directions for the hot fix please note the section requiring that a previous webfolders update, released May 18, 2007 (907306) be installed prior to installing this current hot fix.

Thanks to our friends on the Adobe forum for finding a solution to this problem, which seems to only effect XP users.  

Pie Chart for these trying economic times

I've finally found a pie chart that provides some comfort during these trying economic times.  This is the kind of pie chart that actually makes sense right now.

Telephone support hours have been expanded

We have expanded our hours for telephone support by one hour so our new hours for telephone support are 9:00 AM - 6:00 PM EST on Monday thru Friday.  Our course you can send us email 24 hours a day, 7 days a week and we'll respond promptly.

As always if you need to speak with us outside of our telephone support hours we would be happy to schedule a call to you at your convenience.  Just send an email requesting a call at a certain time and we'll email back with a confirmation.